Privacy policy

Who this policy comes from

Lia Engineering Ltd. is a mechanical and electrical engineering design firm at Unit 201 – 5489 Byrne Road, Burnaby, BC V5J 3J1. This policy covers this website and the inquiries that reach us through it. If you have already hired us, the terms of your project agreement also apply to the drawings, reports and correspondence we hold for that job.

What does the contact form collect?

Only what you fill in on the contact page:

• Your name. Required, so we know who we are writing back to.
• Your email address. Required, because that is where our reply goes.
• Your phone number. Optional. Give it to us if you would rather be called than emailed.
• Building type. Optional. It helps us route your inquiry to the right discipline before we read the details.
• Project details. Required. Whatever you write there, usually the building type, the address and the timeline.

The form has one hidden field that trapped robots fill in and people never see. It exists to catch automated spam, and nothing you type goes into it. Treat the message box the way you would treat an email: send us the project information we need, and keep anything confidential for a phone call.

How do we use your information?

We use it to answer you. That means reading your inquiry, working out which of our six disciplines apply, sending you a scope and a quote, and following up if you asked us to. If the project goes ahead, your contact details become part of the project record and we use them to run the job.

We do not sell, rent or trade your information. We do not add you to a newsletter or a marketing list. We do not build advertising profiles, and we do not pass your details to anyone who would.

Who else sees your message?

Our web host delivers the form to our office inbox, so their servers handle the submission on its way to us, and the message lands at office@liaengineering.com. Inside the firm, the engineers and office staff who work on inquiries read it. If your project proceeds, we share what the work requires with the people on that project, such as your architect, contractor or the authority reviewing the permit. We share nothing for any other reason, and we release information to authorities only where the law requires it.

Does this website use cookies or analytics?

No. This site sets no cookies, runs no analytics, and loads no advertising, tracking or social media scripts. The fonts, images and scripts all come from this website rather than a third-party network, so browsing these pages does not report your visit to anyone else. That is why you see no cookie banner: there is nothing to consent to.

Like every website, the server that hosts these pages keeps routine access logs, which record things such as an IP address and the page requested. Those logs exist for security and troubleshooting. We do not use them for marketing or connect them to the inquiries we receive.

What about links to other sites?

Our pages link out to Google Maps for directions, and to our Instagram and LinkedIn profiles. Those pages are nothing to do with this policy once you land on them. Read their own privacy policies to see what they collect.

How long do we keep your information?

We keep your inquiry for as long as it takes to answer it and to follow up on the quote. Inquiries that do not turn into projects get deleted from our inbox once they are no longer useful to either of us. If your inquiry becomes a project, we keep the record for as long as the project file needs to exist, which for engineering work means through construction and the record-keeping period our professional obligations set. You can ask us to delete your details earlier than any of this.

How is your information protected?

The form is submitted over the site's secure (HTTPS) connection, so what you type is encrypted on its way to us. We hold inquiries in password-protected email accounts, and only the people who need to answer them have access. No email system is perfect, so please do not send anything through the form that you would not put in an ordinary email.

How do you ask for a copy or a deletion?

Email office@liaengineering.com with "Privacy request" in the subject line, and tell us which email address or phone number you used to reach us so we can find your message. You can also call the office at 604 518 5650 or write to the Burnaby address above.

You can ask us for a copy of what we hold about you, ask us to correct anything that is wrong, ask us to delete it, or withdraw your consent to hearing from us. We reply to every request and confirm what we did. Canadian privacy law, PIPEDA and British Columbia's Personal Information Protection Act, gives you these rights. If you live in the European Union, the United Kingdom or California, write to us the same way and we will honour the equivalent rights your own law gives you.

One limit worth stating: if we are in the middle of your project, we may need to keep records that the work or our professional obligations require, even after you ask us to delete the rest. We will tell you if that applies and explain exactly what we kept.

Is this site meant for children?

No. We design building systems for developers, owners, architects and contractors, and we do not knowingly collect information from children. If a child has sent us something through the form, email us and we will delete it.

Will this policy change?

If we add anything to the site that collects information, such as analytics or an online booking tool, we update this page first and change the date at the top. There is no archive of old versions, so the date is the way to tell whether anything moved since you last read it.